58/C, Rajia Sultana Road, Mohammadpur, Dhaka 1207

Alternative Address: 294, Tootpara Main Road, Khulna 9100

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for order from ShopMart?
In Dhaka City our Home Delivery Charge is 50 tk only . Out of Dhaka city our Home delivery or Condition Courier charge is 80 tk ,Dhaka sub area 80 tk .Khulna Home delivery Charge is 50 tk only.
What are the payment options at ShopMart?
To purchase online, you can use your bKash or Rocket / DBBL wallet. Even pay cash when you receive any delivery ( Cash on Delivery ). You can also visit our Office to pick up your order and make your payment during then.
How long Will Delivery Take?
Our Home Delivery or Condition courier take 48/72 hours for Delivery process. When you Complete your order, your product Will be arrived within 48/72 hour in your given address.
What exactly happens after ordering?
when you complete an order.. our Customer care executive will call you and confirm the order then your order will be delivered within 24 to 72 hours.
Do I receive an invoice of my order?
yes …you will received an invoice of your order.
Do I need to sign up before buying any Offer/Product?
No. But to know about your order item, tracking order, support and getting more facilities you should sign up for a account.
How do I create an ShopMart.com.bd account?
To create an www.ShopMart.com.bd account. Follow this -

  • Visit www.ShopMart.com.bd
  • Click on the LOGIN / REGISTER tab.
  • Fill the required blank fields mentioning your email address, and  password according to your convenience.
  • Lastly click on “Submit” button and be a registered ShopMart  member
Is my info safe?
YES. We strictly maintain our customer confidentiality policy and DO NOT at any circumstance share personal information with any other third party.
Why should I subscribe to ShopMart.com.bd Newsletter?
ShopMart.com.bd frequently comes up with exclusive bonus and discount offers exclusively for ShopMart members. Through subscription to our newsletter, you shall get regular updates on our latest offers and discounts on a range of packages.
How do I login using ShopMart.com.bd account?
Follow this -

  • To sign in, visit www.ShopMart.com.bd
  • Click on the Login/Register button.
  • Provide your email address and password
  • Finally click LOGIN and sign in to your www.ShopMart.com.bd  account.
  • You can also LOGIN using your Facebook account And your Google Account
How do I log in using Facebook?
To sign in using Facebook -

  • First login to your Facebook account.
  • Visit www.ShopMart.com.bd  and click on SIGN IN using Facebook button.
  • Allow access to your Facebook information
  • You will be automatically redirected to Shopmart.com.bd  site.
How do I log in using Google account?
To sign in using Google -

  • First login to your Google account.
  • Visit www.ShopMart.com.bd  and click on SIGN IN using Google button.
  • Allow access to your Google  information
  • You will be automatically redirected to Shopmart.com.bd  site.
What if I forget my password/login id?
If you have forgotten your password -

  • Visit www. ShopMart.com.bd
  • Click on Sign In button.
  • You will be redirected to a page where there will be an option stating “ LOST MY PASSWORD”. Click on that button to be directed on a new page.
  • You will be required to fill up a field mentioning your email address which was used during registration at www.shopmart.com.bd.
  • After you have provided your email address, click on” Send me reset password instruction”.
  • Check your email inbox for notification on new password.
Can I buy a product/offer as a gift for someone else?
Yes. You can purchase any product/offer to gift someone. All you need to do is order online, make the transaction, provide address where you want the gift to be delivered click on (SHIP TO A DIFFERENT ADDRESS ) our delivery team will deliver your order on that given address on your behalf.
How do I change the email address on my account?
To change email address on your ShopMart.com.bd account -

  • Visit www.ShopMart.com.bd
  • SIGN IN by using your email address and password.
  • After you have logged in, you will see " account details. " under Account information on your Dashboard.
  • Click on edit and fill up the field with your new email address
Price Return Policy(Refund Policy)?
Refund Policy: After receiving your product, if you want, you can get a full refund of your ordered product price.To get refund, please, inform us through an e-mail to complain@ShopMart.com.bd or call us at 01872-411175. Please, note that to avail a full refund, you have to send the product to ShopMart.com.bd office in absolutely good condition at your own cost.

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